Privacy Policy
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This is the Privacy Policy for OutOfOfficeDotCom Ltd (“we” or “us”), which operates the website www.outofoffice.com (the “Website”).
Our Details
Here are our details:
We are committed to protecting your information and respecting your privacy. When you give us information about you or your business, you are trusting us to store and use that information responsibly. We will do what we can to earn that trust. This Privacy Policy, together with our Terms of Use and any other documents referred to in it, sets out the basis on which any personal data which we collect from you will be processed by us through the Website and any other services or plug-ins exchanging information with us.
By using the Website, you accept that this Privacy Policy applies to you. Please read it carefully. For the purposes of the General Data Protection Regulation (GDPR), we are the ‘data controller’ and are responsible for this Privacy Policy and the handling of your data. Here are our details:
Company Name: OutOfOfficeDotCom Ltd (the “Business”)
Company Number: 09315268
Registered Address: Moore House, Black Lion Street, Brighton, BN1 1ND, United Kingdom
ICO Data Controller Registration: ZB363212
Data we collect and store
Data Collection
In order to deliver our services to you effectively, we may store and process the following data:
Contact Data: e.g. name, address, city, postcode, telephone number, email address.
Financial Data: e.g. bank account number, sort code, credit card details, debit card details.
Demographic Data: e.g. postcode, income.
Special Category Data: e.g. sex, sexual orientation.
User Identification Data: e.g. IP address, login information, browser type and version, time zone setting, browser plug-in types, operating system and version.
User Behaviour Data: e.g. URL clickstreams, products/services viewed, page response times, download errors, page visit lengths, page interaction data, telephone numbers used to call us.
This happens, e.g., when you fill in an enquiry, create an account, complete online questionnaires, participate in any discussion board or social media function, enter a competition, correspond with us, call us, receive any services, or make any transactions with us. The collection of this data is sometimes automatic.
Special category data
About special category data
As an travel specialist who also specialises in assisting the LGBTQI+ community, we do collect and ask our customers for information about their sexual orientation. This data is treated with utmost confidence and is used to help tailor our services to you. At no point are you required to disclose this information if you do not wish to.
We may share your personal data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice
Data third parties collect
Data collection
We may share your data with certain third parties in order to deliver our goods or services to you. We include, below, details on the relevant data collected or shared, the purposes for which such data is collected or shared and the third party providers we use that collect or share such data.
Purpose: this service allows us to connect with your account on Facebook, by way of your login or otherwise and allows us to interact with Facebook and show key stats.
Data collected: various data from your Facebook account, should you choose to share it with us.
Service provider: Facebook, Inc.
Place of processing: USA
Google Analytics
Purpose: this is a web analytics service, which allows us to track the use of the Website, prepare reports on user activity and share them with other Google services.
Data collected: usage data, cookies
Service provider: Google Inc.
Place of processing: USA
Airwallex
Purpose: this service processes payments for us.
Data collected: various, including personal, financial, card and transaction information.
Service provider: Airwallex
Place of processing: Global
Jam
Purpose: Appointment-setting and customer contact services, including contacting customers who have made an enquiry with us and arranging appointments with our travel specialists. Calls may be monitored and recorded for quality assurance, training, compliance and service monitoring purposes.
Data shared: Contact information and relevant enquiry details, including name, telephone number, email address and information relating to your travel enquiry.
Service provider: Internet Communications (Services) Limited, trading as JAM.
Place of processing: United Kingdom.
Zoho
Purpose: this service runs our live chat service and allows us to track the use of the Website as well as using customer data for remarketing purposes.
Data collected: various, usage data, cookies, including personal details and email address and sexual orientation if you share this data in a live chat message.
Service provider: Zoho Corporation Pvt. Ltd.
Place of processing: USA / European Union
How your data is used
Data usage
We may use your data for the following purposes:
– Marketing purposes e.g. advertising, commercial affiliation, interacting with social media, remarketing and behavioural targeting, interacting with online survey platforms, public relations, providing information, products and services that you ask for or (with your consent) which we think may interest you, permitting (with your consent) certain third parties to provide information about goods or services that we feel may interest you
– Improving your experience on the Website e.g. interacting with support and feedback platforms, analytics, displaying content from external platforms, content performance and features testing, managing landing pages, heat mapping, traffic optimisation, ensuring that our website content is presented to you in an effective manner, notifying you of any changes to our service, optimising the pages you are directed to
– Helping us to deliver our services to you better e.g. user database management, handling payments, hosting and back-end infrastructure, registration and authentication, carrying out our obligations under any contracts entered into with you, measuring our performance in terms of sales or otherwise, maintaining accounts & records
– Keeping in touch with you e.g. contacting you directly, managing contact requests, managing contacts and sending messages via SMS and Whatsapp, interacting with live chat platforms. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies
Cookie policy
We use “cookies” to store and collect information regarding your use of our website. Certain third parties may also use cookies in relation to your use of our Website. You can find out more about our use of cookies in our Cookies Policy.
Where we store your data
Data storage
The personal data we collect is processed at our trading addresses, and in any other places where the parties involved with the processing are located.
As part of the services offered to you through our website, the data that we collect from you may be transferred to and stored in countries outside the European Economic Area (the “EEA”).
It may also be processed by staff who work outside the EEA who work for us or one of our suppliers, for example in processing your payment details, fulfilling your order, and providing administration and support services.
By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
When we can give your data to third parties
Data sharing
We are allowed to release your information:
to businesses in our corporate group;
business partners, suppliers and sub-contractors for the performance of any contract we enter into with you;
to a potential purchaser of us or a business in our corporate group;
to protect against fraud or credit risks; and
as required by law or when we believe that disclosing the information is necessary to protect our rights, protect your safety or the safety of others or respond to a request from a governmental body.
We may also share your information with those third parties named in this Privacy Policy and any other advertisers or advertising networks that require the data to select and serve relevant adverts to you and others analytics and search engine providers that assist us in the improvement and optimisation of the Website.
Your rights
Data sharing
You may choose not to provide us with personal data and you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the website and browse its pages. However, we may not be able to process transactions without personal data.
You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time.
You have the right to access information we hold about you. This includes the right to ask us supplementary information about:
the categories of data we’re processing
the purposes of data processing
the categories of third parties to whom the data may be disclosed
how long the data will be stored (or the criteria used to determine that period)
your other rights regarding our use of your data
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
Data Protection Manager
OutOfOfficeDotCom Ltd, Sovereign house, Church Street, Brighton, BN1 1UJ, United Kingdom
More details concerning the collection or processing of your data may be requested from us at any time.
You have the right to make us correct any inaccurate personal data about you. You have the right to be “forgotten” by us. You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use or bookings with OutOfOffice.com.
You have the right to lodge a complaint regarding our use of your data. Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner’s Office, either by calling their helpline or as directed on their website at www.ico.org.uk.
Links to other websites
Other websites
We may show links on our website to the websites of other businesses. This Privacy Policy applies only to the Website and not to any other websites. Each third party website may have privacy policies different from this Privacy Policy and you should comply with these policies.
If you visit other websites, we are not responsible for the privacy practices or content of those sites.
How secure is the personal data we collect?
Data security
We take your privacy seriously and have implemented this Privacy Policy to help keep your personal and financial information secure. We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.
To protect your financial information, we use SSL technology to encrypt all payment transactions.
Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from our website or through the use of our services, and you provide this information at your own risk.
The Business cannot be held liable for theft, loss or unauthorised access, interception or damage to your data. You acknowledge that you understand these risks.
Where we have given you a password, you are responsible for keeping such a password confidential. We ask that you do not share any password with anyone.
If you believe your privacy has been breached, please contact us immediately.
Miscellaneous
Other information
If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
We may monitor and record telephone conversations between you and our employees, or third-party service providers acting on our behalf, for quality assurance, training, compliance, service monitoring and the improvement of our services.
You can read more about data protection law by visiting the Information Commissioner’s website.
If we change our Privacy Policy, we will post any changes on this page. Please check back frequently to see any updates or changes to our Privacy Policy.
Last updated: 19 August 2026
We plant trees for every booking
For every booking made with Out Of Office we commit to planting trees in your name to help reduce the impact of travel on future generations. You'll even get a link to see where your trees are planted in the world via our partner Ecologi.
We donate to Rainbow Railroad with every booking
Rainbow Railroad helps LGBTQ+ people escape state-sponsored violence and persecution. A donation goes with every trip we sell, funded by us and never added to your price.
Start Planning Your Trip
Tell us where you would love to go, when you are thinking of travelling and what kind of trip you have in mind. One of our LGBTQ+ travel specialists will create a tailor-made itinerary designed around your destination, style and preferences.
One named specialist, first enquiry to homecoming. No call centre, and nothing is charged until you decide to book.