Luxury Hotel · Riviera Maya
Secrets Akumal
Tailor-made, always
Every trip built from scratch around your dates, pace and preferences.
Your own specialist
One named person and a 24-hour number while you travel.
Hundreds of five-star reviews
Rated Excellent on Trustpilot across ten years of LGBTQ+ luxury travel.
At a glance
Secrets Akumal is an adults-only, all-inclusive AAA Five Diamond resort on Akumal Beach, voted the #1 hotel in the world in the 2025 Tripadvisor Travellers’ Choice Awards.
Around an hour south of Cancún International Airport and walking distance from one of Mexico’s most famous sea turtle beaches, the resort sits on a stretch of white-sand shoreline in the Akumal area of the Riviera Maya. Part of Hyatt’s Inclusive Collection, it runs on the brand’s Unlimited-Luxury programme with food, drinks, entertainment, and concierge service all built into the rate.
Accommodation runs to 434 smoke-free suites in total, including Junior Suites, Preferred Club categories with private lounge access, and the upper-end Presidential and Romance Master Suites. Many come with ocean views, swim-out access, or private plunge pools.
Three main pools, including an infinity pool, sit alongside 11 smaller swim-out pools. Dining covers nine venues across French, Mexican, Asian, Italian, and seafood, and the Secrets Spa adds an 18,000 sqft sanctuary with hydrotherapy, seaweed treatments, and signature facials. Sustainability work includes year-round sea turtle conservation, with snorkelling tours available directly off the beach.
Highlights
- 434 suites with plunge pools, swim-out access, and ocean views in select categories.
- 14 pools across the property, including an infinity pool and 11 smaller swim-outs.
- 18,000 sqft Secrets Spa with hydrotherapy circuit, seaweed treatments, and signature facials.
Accommodation
Junior Suite
Enjoy the double glass doors opening out onto your private terrace and a beautiful tropical garden view. There is also an ocean view option as well. The spacious living area and bedroom will make your stay very comfortable.
You can also choose to upgrade to the Junior Suite Ocean View which offers similar accommodations with a private balcony but stunning views of the ocean.
Each room comes with its own concierge who can arrange romantic gestures as well as 24-hour room service that is fully included in the Unlimited Luxury package.
Club Junior Suite
These suites include all of the above, and you also have direct access to the swimming pool from your private terrace as well as access to the resort’s special amenities for those in the Preferred Club rooms which include a special concierge service, access to the Private Preferred Club Lounge as well as our favourite – the upgraded minibar!
Romance Master Suite
The Romance Master Suite provides you with a very intimate stay. Enjoy the king size bed and beautiful furnishings. The en-suite bathroom has a rain shower and the bedroom leads out onto a private terrace. There is a separate living and dining area giving you lots of space to lounge in.
Presidential Suite
Your stay in the Presidential Suite is sure to be very special indeed. Enjoy the spacious layout and luxurious interior design. The master bedroom is spacious and has a king size bed. Enjoy the en-suite bathroom which is finished to a high standard. You will also have a separate spacious living and dining area which leads onto a gorgeous terrace.
Further information
Dining
Secrets Akumal runs nine restaurants. Bordeaux is the French signature, designed with Moulin Rouge flourishes, while Portofino covers Italian in a Tuscan-styled room. Himitsu handles Pan-Asian with a sushi bar and teppanyaki tables, El Patio covers traditional Mexican, and Oceana plates seafood near the beach. Market Café is the international buffet, Seaside Grill takes care of poolside dining, and Coco Café and Barefoot Grill handle light bites. Seven bars round out the program.
Wellness
The Secrets Spa covers over 18,000 sqft, with a hydrotherapy circuit, sauna, steam room, and bracing showers running through the wet area. The full-service salon handles skin and hair treatments, manicures, and pedicures. Treatments are available indoors or outdoors, including singles and couples massages. The signature 105-minute Water Journey Treatment is a curated experience using scrubs, muds, and calming masks alongside the hydrotherapy facilities.
Location
Secrets Akumal is on Akumal Bay in the Riviera Maya, on the Caribbean coast of Quintana Roo. The resort is around an hour south of Cancún International Airport, 20 minutes from Playa del Carmen, and within easy reach of the Mayan archaeological sites of Tulum and Cobá. Akumal means “Place of the Turtles” in Mayan, with a famous green sea turtle population on the world’s second-largest barrier reef directly offshore.
Mexico
The Riviera Maya runs south from Cancun along the Caribbean coast, with the resort strip of Playa del Carmen and Tulum giving way to jungle and reef as you move away from the main tourist corridor.
Our Experts
Pristine beaches, beautiful cenotes, archaeological sites... there really is something for everyone on the Riviera Maya. I recommend it to anyone looking for that perfect blend of relaxation and adventure.
With it's boho-chic vibe and stunning beaches, Tulum is my favourite spot on the Riviera Maya. And of course, you have Akumal just 20 minutes away by car, where you can swim with sea turtles.
Stellar service. Stellar products. Stellar people and it gets so much better when you pick up the phone and call.
Anthony S.
Super client centred service. From first contact I have had warm, efficient, friendly and flexible service.
John
I’m confident in giving Out Of Office a 5-star review! They are one of the leaders in this space without a doubt.
Tiberiu
Suggested tours
Los Cabos: Adventure Beyond the Resort
Tailor-made HolidayBeneath its resort reputation, Los Cabos holds some of the richest marine life in Mexico and a desert most visitors never see. Los Cabos has built its reputation on resort pools and beachfront cocktails, but the water and the desert surrounding the peninsula hold a different kind of trip entirely, one that queer and trans-focused dive operators in the region have already been running for years.
7 days View trip
Riviera Maya: A Wellness Retreat
Tailor-made HolidayMayan-inspired rituals, a sanctuary for sacred bees, and a cenote lagoon for morning yoga, woven into one retreat. This seven-day retreat is built around a Riviera Maya resort with one of the region's more distinctive wellness programmes, anchored by a genuine commitment to Mayan healing tradition rather than a generic spa menu borrowed from elsewhere.
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Luxury Turks & Caicos Experience
Tailor-made HolidayTwo sides of the Turks and Caicos Islands and one unforgettable week. Vibrant reef-fringed Providenciales followed by the private island seclusion of COMO Parrot Cay. Begin in Providenciales, where Grace Bay's world-famous shoreline sets the scene for your first few days. Whether you're snorkelling the barrier reef, exploring the turquoise stillness of Chalk Sound, or simply claiming your stretch of sand, Provo has a way of filling a week without ever feeling rushed.
8 days tailor-made from £5,100 per person View tripThe hard part is not finding a beautiful place. It is finding the right one for you.
Frequently asked questions
What does Out Of Office do?
Out Of Office is a luxury LGBTQ+ travel company specialising in tailor-made holidays and extraordinary journeys around the world. We create bespoke luxury holidays, LGBTQ+ honeymoons, safaris, cruises, beach escapes, private tours and group trips, with every itinerary designed around you. Our travel specialists combine global expertise, first-hand destination knowledge and trusted local partners to create seamless, highly personalised experiences.
Is Out Of Office a gay travel agency?
Out Of Office is an LGBTQ+ owned and run luxury travel specialist, with particular expertise in gay and LGBTQ+ travel. We understand the additional considerations that can come with travelling as an LGBTQ+ person or couple, from local laws and customs to finding genuinely welcoming hotels and experiences.
We welcome every traveller, including friends, families and allies. Many of our clients are not members of the LGBTQ+ community, but choose Out Of Office for our luxury travel expertise, personalised service and discretion.
Do you create tailor-made LGBTQ+ holidays?
Yes. Every tailor-made trip with Out Of Office is designed from scratch around your interests, travel style, budget and the way you want to experience a destination. We can arrange luxury hotels, private transfers, flights, guides, excursions, cruises and special experiences as part of one personalised itinerary. The journeys shown on our website are there to inspire you rather than restrict you; only clearly identified group departures operate as fixed itineraries.
How do you choose LGBTQ+ friendly hotels and destinations?
We combine first-hand destination knowledge with trusted local expertise to recommend luxury hotels, resorts and experiences where LGBTQ+ travellers can feel informed and welcome. We also consider the laws, customs and attitudes of each destination, because LGBTQ+ rights and experiences differ around the world. Our team regularly visit many of the properties we work with and where a destination requires greater awareness, we give you clear and considered advice so that you can make an informed decision about where and how you travel.
We plant trees for every booking
For every booking made with Out Of Office we commit to planting trees in your name to help reduce the impact of travel on future generations. You'll even get a link to see where your trees are planted in the world via our partner Ecologi.
We donate to Rainbow Railroad with every booking
Rainbow Railroad helps LGBTQ+ people escape state-sponsored violence and persecution. A donation goes with every trip we sell, funded by us and never added to your price.
Start Planning Your Trip
Tell us where you would love to go, when you are thinking of travelling and what kind of trip you have in mind. One of our LGBTQ+ travel specialists will create a tailor-made itinerary designed around your destination, style and preferences.
One named specialist, first enquiry to homecoming. No call centre, and nothing is charged until you decide to book.