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Gay travel company Out Of Office

Careers at Out Of Office

Join Us

We are based in both Brighton and Farringdon, Central London and are always on the look out for driven, resourceful and fun people to work with us. 

Are you the person your friends turn to for holiday advice? Like a beach holiday as much as an adventure holiday? Know the best excursions and bars in a particular destination? If you can talk confidently about travel and your desire to venture is strong then we want to hear from you. If you're looking for the best travel jobs in Brighton then we can probably help!

We are a sales-oriented company and so previous experience of working in travel sales is desirable. 

If you think you might have the skills to come and work for us in our office at Out Of Office (see what we did there?) then drop us an email to careers@outofoffice.com with a bit of background about yourself and your CV.

Work Experience

We are always looking for keen individuals who want to immerse themselves within our company to learn about how we work and to bring their skills to the table. Please send your details to workexperience@outofoffice.com.

Current Vacancies

Sales Manager
Travel Concierge / Sales Consultant

 

Multiple Vacancies - Travel Concierge / Sales Consultant

Department: Travel Sales
Location: Brighton
Contract: Permanent – Full Time
Hours: Monday to Friday, shift patterns between 8.30 am and 8.00 pm. Saturday working may be required between 9.00 am and 5.00 pm on a rota basis, dependent upon business requirements.
Salary: £20,000 (DOE) pa + Uncapped commission. Negotiable for those with contact books or more experience.

OutOfOffice.com is a bespoke travel provider with a major focus on the LGBT market assisting with the design and planning of safe and luxurious travel itineraries.

The journey here at OutOfOffice.com has certainly been an exciting one and there is so much more to come. The founder and Managing Director, Darren Burn, launched the business in 2016 forging a partnership with the founders of the Palatinate Group.

Now in its 2nd year of trading, OutOfOffice.com is already a reputable tailor-made travel provider in its own right, providing its growing customer base with specialist travel consultations. Now we need more great people to come on board and support our continued success. 

The role
Our role is to ensure that, whatever our customers gender or sexual orientation, they can access and enjoy the perfect holiday break with added peace of mind.

Your day in a nutshell:

  • Our customers will enquire about a product, wanting to know more about the options available or reserve a holiday at that time and you will engage with them, support their queries, really understand their needs and recommend the ideal holiday destination and itinerary
  • Although our initial customer contact is inbound this role does require solid consultative sales skills - you will upsell & cross-sell suitable extras and upgrades to help tailor the perfect holiday package
  • It doesn't stop once you have booked the trip - we continue to support our customers and liaise with them until they return from their holiday and will follow up with customers to proactively initiate repeat custom
  • Other duties will include supporting the promotion of our brand by attending relevant networking and industry related events, and, writing and maintaining content for our OutOfOffice.com website

So, what are we looking for?

We cannot emphasise enough how exciting this journey is at OutOfOffice.com, and we want people who are as genuinely enthusiastic about helping to progress our business as we are. Specific skills we are looking for from candidates are listed below. If this sounds like you do apply -  we would love to get to know you better!

Requirements: 

  • Candidates should have worked in the travel industry, in a similar phone based role providing travel consultations
  • You must be comfortable with sales and preferably have a natural flair for spotting appropriate opportunities to introduce suitable options to customers to ensure the best travel package is provided
  • First hand knowledge of travel in Europe is required
  • An understanding of the LGBT travel market, its challenges and nuances is highly advantageous
  • You will excel in fast paced, high-pressured environments and have the ability to self motivate
  • Excellent communication skills both verbal and written are a must, with the ability to communicate effectively and empathetically with a wide range of customers
  • You will also be naturally proactive, if you don’t know the best answer to a customer's query or need you will be someone who is able to research solutions efficiently
  • A true team player - you will enjoy a spot of healthy competition in the workplace but be able to balance this appropriately with supporting your colleagues when needed and sharing best practice


Benefits:

To support you in building a great career here we offer:

  • Competitive basic salary
  • The chance to help shape the direction of this new and exciting startup
  • Extensive training and opportunities to develop in a fast-growing company
  • Free breakfast, tea, coffee and fruit 
  • An uncapped commission scheme that can afford you a significant uplift in your salary
  • Childcare vouchers
  • 22 days holiday that rises to 25 days after a year of service

We are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. 

How do I apply?

Please email your CV and a covering letter to careers@outofoffice.com.

Sales Manager

Department: Travel Sales
Location: Brighton
Contract: Permanent – Full Time

Background:

OutOfOffice.com is dedicated to providing personalised travel experiences for all, regardless of who you love or who you’re friends with. We build tailor-made itineraries worldwide to hundreds of destinations with a heavy focus on catering to LGBT travel consumers.

This job is an opportunity to join an exciting, young and innovative travel startup and by joining early in our journey you will have the opportunity to learn, grow and develop within the business as well as shaping its future trajectory.

The Role:

Reporting to the Managing Director, you will be responsible for the day-to-day management of a team of sales agents, helping to hit individual and group sales targets whilst supporting other parts of the business, including product and training. 

Key Responsibilities:

  • Overseeing a small team of sales specialists
  • Managing the day to day running of a fast paced, dynamic, sales environment
  • Collate, analyse and summarise data, forecasted revenues and identifying key areas for growth
  • Implement and maintain high professional standards in the team as well as best practice, ensuring KPIs are met and exceeded and booking procedures are followed meticulously
  • Conducting effective resource planning to maximise productivity of resources (people, technology etc)
  • Overseeing high-value clients and helping to generate new business and leads through contacts and innovation
  • Ensure all team members are using upselling skills and ensuring maximum margin return
  • Managing sales team rotas and leave requests
  • Work with Managing Director to ensure all team members have Personal Development Plan
  • Conduct weekly team meetings and monthly 1-2-1s
  • Attend board meetings as required to report on sales targets and growth
  • Develop a deep knowledge and understanding of destinations, the product and the best venues and experiences
  • Identify potential new business from old leads
  • Participation in networking and industry related events as required, including on occasion, some evenings and weekends

Required Experience:

  • Minimum of two years sales management experience and working in target driven, customer focused environment, preferably within travel sphere
  • Extensive travel experience
  • A strong people manager who is able to lead by example and show a proven successful sales record as well as an ability to motivate a team in high pressured situations
  • Proven examples of sales growth, team management, process management and process improvement
  • Excellent computer and impeccable literacy skills
  • Ability to manage change
  • Excellent decision making skills with proven examples
  • Numerically and commercially strong
  • Understanding the LGBT travel market, the nuances and needs of an LGBT traveller and a robust understanding of the challenges faced by clients as they travel to particular destinations, including those where homosexuality is illegal

Ideal Candidate:

This is a newly created role that the ideal candidate will make their own under the guidance of the Founder and Managing Director. The role is to act as a deputy to the Managing Director and will really help to shape the business going forward. An ambitious startup requires ambitious people who are self-motivated and target driven. You must have the capability to performance manage and possess the ability to inspire, motivate and develop team members to achieve sales targets set. A meticulous attention to detail, accuracy and numbers is essential.

OutOfOffice.com has ambitious plans for growth and the successful candidate will find the environment both rewarding and challenging.

Salary / Benefits:

  • Competitive basic salary
  • % of margin on sales
  • Rewarding bonus scheme based on team KPIs
  • Contributory pension scheme
  • 25 days holiday pa
  • Corporate discounted holidays for staff
  • Occasional familiarisation trips to destinations
  • Childcare voucher scheme
  • Corporate gym discounts
  • Vibrant office environment  
  • Free fruit, tea and coffee
  • Refer a friend bonus scheme
  • Summer and Christmas socials
  • Local offers and discounts
  • A vibrant and high energy working environment
  • Extensive training and opportunities to develop in a fast-growing company

 

 

 

 


 

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