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Gay travel company Out Of Office

Careers at Out Of Office

Join Us

We are based in Farringdon, Central London and are always on the look out for driven, resourceful and fun people to work with us. 

Are you the person your friends turn to for holiday advice? Like a beach holiday as much as an adventure holiday? Know the best excursions and bars in a particular destination? If you can talk confidently about travel and your desire to venture is strong then we want to hear from you.

We are a sales oriented company and so previous experience of working in travel sales is desirable. 

If you think you might have the skills to come and work for us in our office at Out Of Office (see what we did there?) then drop us an email to careers@outofoffice.com with a bit of background about yourself and your CV.

Work Experience

We are always looking for keen individuals who want to immerse themselves within our company to learn about how we work and to bring their skills to the table. Please send your details to workexperience@outofoffice.com.

Current Vacancies

Sales Manager
Travel Concierge / Sales Consultant

Sales Manager

Department: Travel Sales
Location: Farringdon, London
Contract: Permanent – Full Time

Background:

OutOfOffice.com is dedicated to providing personalised travel experiences for all, regardless of who you love or who you’re friends with. We build tailor-made itineraries worldwide to hundreds of destinations with a heavy focus on catering to LGBT travel consumers.

This job is an opportunity to join an exciting, young and innovative travel startup and by joining early in our journey you will have the opportunity to learn, grow and develop within the business as well as shaping its future trajectory.

The Role:

Reporting to the Managing Director, you will be responsible for the day-to-day management of a team of sales agents, helping to hit individual and group sales targets whilst supporting other parts of the business, including product and training. 

Key Responsibilities:

  • Overseeing a small team of sales specialists
  • Managing the day to day running of a fast paced, dynamic, sales environment
  • Collate, analyse and summarise data, forecasted revenues and identifying key areas for growth
  • Implement and maintain high professional standards in the team as well as best practice, ensuring KPIs are met and exceeded and booking procedures are followed meticulously
  • Conducting effective resource planning to maximise productivity of resources (people, technology etc)
  • Overseeing high-value clients and helping to generate new business and leads through contacts and innovation
  • Ensure all team members are using upselling skills and ensuring maximum margin return
  • Managing sales team rotas and leave requests
  • Work with Managing Director to ensure all team members have Personal Development Plan
  • Conduct weekly team meetings and monthly 1-2-1s
  • Attend board meetings as required to report on sales targets and growth
  • Develop a deep knowledge and understanding of destinations, the product and the best venues and experiences
  • Identify potential new business from old leads
  • Participation in networking and industry related events as required, including on occasion, some evenings and weekends

Required Experience:

  • Minimum of two years sales management experience and working in target driven, customer focused environment, preferably within travel sphere
  • Extensive travel experience
  • A strong people manager who is able to lead by example and show a proven successful sales record as well as an ability to motivate a team in high pressured situations
  • Proven examples of sales growth, team management, process management and process improvement
  • Excellent computer and impeccable literacy skills
  • Ability to manage change
  • Excellent decision making skills with proven examples
  • Numerically and commercially strong
  • Understanding the LGBT travel market, the nuances and needs of an LGBT traveller and a robust understanding of the challenges faced by clients as they travel to particular destinations, including those where homosexuality is illegal

Ideal Candidate:

This is a newly created role that the ideal candidate will make their own under the guidance of the Founder and Managing Director. The role is to act as a deputy to the Managing Director and will really help to shape the business going forward. An ambitious startup requires ambitious people who are self-motivated and target driven. You must have the capability to performance manage and possess the ability to inspire, motivate and develop team members to achieve sales targets set. A meticulous attention to detail, accuracy and numbers is essential.

OutOfOffice.com has ambitious plans for growth and the successful candidate will find the environment both rewarding and challenging.

Salary / Benefits:

  • Competitive basic salary
  • % of margin on sales
  • Rewarding bonus scheme based on team KPIs
  • Contributory pension scheme
  • 25 days holiday pa
  • Corporate discounted holidays for staff
  • Occasional familiarisation trips to destinations
  • Childcare voucher scheme
  • Corporate gym discounts
  • Vibrant office environment  
  • Free fruit, tea and coffee
  • Refer a friend bonus scheme
  • Summer and Christmas socials
  • Local offers and discounts
  • A vibrant and high energy working environment
  • Extensive training and opportunities to develop in a fast-growing company​

 

 

 

Senior Travel Concierge

We are looking to recruit specialists with extensive client books who can help take the company to the next level. If you have several years of luxury tailor-made travel experience and are looking for a lucrative and high commission earning model,  then please do get in touch with the team at careers@outofoffice.com.

Multiple Vacancies - Travel Concierge / Sales Consultant

Department: Travel Sales
Location: Farringdon, London
Contract: Permanent – Full Time
Hours: Monday to Friday, shift patterns between 8.30 am and 8.00 pm. Saturday working may be required between 9.00 am and 5.00 pm on a rota basis, dependent upon business requirements.
Salary: £20,000-£23,000 (DOE) pa + Uncapped commission. Negotiable for those with contact books or more experience.

Background

OutOfOffice.com is dedicated to providing personalised travel experiences for all, regardless of who you love or who you’re friends with. We build tailor-made itineraries worldwide to hundreds of destinations with a heavy focus on catering to LGBT travel consumers.

This job is an opportunity to join an exciting, young and innovative travel startup and by joining early in our journey you will have the opportunity to learn, grow and develop within the business.

Job requirements

We are looking for someone who has travelled extensively and has a real passion in using that experience to help our customers create their perfect itinerary.   You will be working in a fast paced and challenging role liaising between clients, suppliers and venues to book all elements of a customer’s tailor­made holiday. 

Role to include, but not limited to:-

  • Act in a professional and efficient manner to phone and email enquiries

  • Engage the customer, via phone or email, in order to ascertain the client’s needs, budget and offer suggestions as to the perfect destination and itinerary

  • Achieve levels of client service at all times to encourage repeat business

  • Develop a deep knowledge and understanding of destinations, the product and the best venues and experiences

  • Communicate effectively with customers from the start of their enquiry with OutOfOffice.com through to their return from their trip to ensure a smooth and successful journey

  • To identify potential new business from old leads

  • Use initiative to up-sell and cross-sell other products to the customer

  • Participation in networking and industry related events as required, including on occasion, some evenings and weekends

  • Ability to update and write content for the OutOfOffice.com website

Required Experience

  • You will have at least six months telesales experience

  • First hand experience of travel outside Europe

  • Understanding the LGBT travel market, the nuances and needs of an LGBT traveller and a robust understanding of the challenges faced by clients as they travel to particular destinations, including those where homosexuality is illegal

  • Results driven

  • A team player, with extensive knowledge of different countries and cultures as well as the desire to share this knowledge with other members of the team

  • Strong communication and research skills. It’s not always about what you know but knowing where to find it.

  • Carry effective organisational skills and the ability to multi-task. Offering clients a personalised concierge style service is imperative.

  • Proven ability to work under pressure

What’s in it for you?

  • Competitive basic salary, with uncapped earnings

  • The chance to help shape the direction of this new and exciting startup

  • Extensive training and opportunities to develop in a fast-growing company

How do I apply?

Please email your CV and a covering letter to careers@outofoffice.com. A document with the full job description can be downloaded here.


 

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